Financial System Modernization

Situation

The OCFO was in the process of modernizing the Department’s existing systems, through a financial system modernization initiative and chose to implement a SAP solution.

This system had to interface with the procurement system and so a number of complex interfaces, business rules and business processes had to change. This was a multi-year effort that required coordination amongst multiple contractor teams, OCFO, CAO, and Agencies, affecting thousands of users.

Approach & Results

Approach:

  • Developed a Program Management Plan
  • Developed a master schedule for all work streams: Requirements and Releases, Infrastructure, Security, Customer Care, and Business Office
  • Developed a phased approach to implementing the solution for each Agency
  • Planned, coordinated, and conducted User Acceptance Testing
  • Coordinated status meetings
  • Developed and implemented a Risk Management Plan
  • Coordinated meetings with Accenture, OCFO, Agencies, and other stakeholders to address progress, issues, data migration, and organizational change management
  • Conducted user awareness meetings and developed training material
  • Conducted release readiness meetings

Results:

  • On-time delivery of interfaces
  • No spikes in help-desk calls after new releases
  • No disruption to mission critical year end activities
  • Long awaited user enhancements were deployed and customer satisfaction increased