Capability Development


The Technology BU of a Health IT company was in the process of developing a new division to support the delivery of numerous technology projects by institutionalizing and formalizing process improvements in the following areas:

  • Strategic Planning
  • Strategy Execution
  • Vendor Management
  • Program Management
  • Budgeting & Financial Reporting

Approach & Results


  • Developed Next-Gen Program Management Processes and Operational Plan
  • Developed Vendor Management Processes and Operational Plan
  • Formulated approach to Management Reviews and developed templates
  • Advised on merger with newly acquired PMO
  • Discussed approaches to strategic planning and developed Strategy Map in consultation with Senior Technology Leaders
  • Researched trends and competition, and recommended relevant trends
  • Facilitated Strategic Planning workshops with Directors, Senior Directors, Vice Presidents, and CTO
  • Developed budget and collaborated with Finance on briefings for the Board
  • Developed Business Cases to secure millions in funding
  • Developed a Strategy Playbook and an approach to monitoring and reporting
  • Conducted training, and on demand advisory and support services
  • Developed SOP for critical Business and Technology Reporting
  • Coordinated and produced reports for Business & Technology decision-making
  • Developed new hire on-boarding plans and on-boarded Directors


  • On-time delivery of strategic initiatives within budget
  • Reduced vendor payments based on greater analysis of spend
  • Improved business and technology communication and employee engagement
  • Streamlined reporting and improved decision making
  • Full financial support of innovative projects that support corporate objectives